

To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. If you require technical support, please reference the FAQs and other supporting documentation found at or contact the Enterprise Service Desk (855) 673-4357. Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA’s internal network). Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. The CISCO RESCUE VPN Client is only for use on VA Government Furnished Equipment (GFE) and is installed on all GFE laptops. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.

VA supports remote access with two different applications 1. VA Handbook 6500 identifies the compliance requirements for VA remote access users. TMS Course VA10203 Privacy and HIPAA TrainingĪdditional information on telework can be found Office of Human Resources Management Telework webpage ( only available while on VA’s internal network) and OPM’s Telework website.

